If your payment is not received by the payee, you will need a copy of your statement from the payee and then contact us using Secure Support with the information below:  (note:  Secure Support is located in the upper right of your home banking page click on Support.)

  1. Your Daytime telephone number
  2. Name of the Payee
  3. The Payee's contact person name, phone and fax number
  4. How much the payment is for
  5. The Payment Due Date
  6. How much are the Late Fees if any
  7. The Account or policy number from statement not from online bill payment
  8. Type of service the payment was for from the list below:
    • Telecommunications: phone number involved and what type (ex. Cell)
    •  Insurance: type (ex. Home, auto, etc) and policy holder
    • Utility: type (ex. Water, electric, etc)
    • Loan: type (ex. Mortgage, auto, etc)
    • Lease: type (ex. Auto, Home, etc)
    • Credit card
    • Other: Specify what kind of loan
  9. Additional comments you may have

IMPORTANT: You will need to contact the payee to give your authorization for our bill pay service to have information regarding the payment