Marine Federal Credit Union

ACCOUNT SERVICES 14

• Can I open a Marine FCU account?
• Can a Power of Attorney be faxed to Marine FCU?
• How can I submit a wire transfer request?
• How do I change my address?
• How do I change my personal information via home banking?

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ATM DEBIT CARDS 4

• How do I order a new Debit card?
• What do I need to do to use an credit/debit card out of the US?
• What is the ATM fee?
• What should I do when I have not received my pin number?

ACCOUNT STATEMENTS 0

CREDIT CARDS 7

• How do I get to my credit card transaction?
• How to view credit card transaction history
• What is the website for my credit card charges, payments and general information?
• How do I make a payment to my Credit Card?
• How do I stop Credit Card paper Statements and receive eStatements?

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DEPOSIT ACCOUNTS 3

• How can I add a sub-share to my account?
• How do I Opt into Courtesy Pay Extra?
• Why can't I transfer from my savings?

CERTIFICATE OF DEPOSIT 0

CHECKING ACCOUNTS 0

MONEY MARKET ACCOUNTS 0

SAVINGS ACCOUNTS 0

FORMS 0

LOANS 7

• Can I change my loan due date?
• How can I make an automatic payment from another financial institution?
• How do I Skip a month on my loan?
• How do I process a loan payment from my other institution's card?
• How does a line of credit work?

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MORTGAGES 0

ONLINE BANKING 11

• Can I add another MFCU account to my Home Banking?
• How can I process a transfer to another institution?
• How do I use eCheck?
• How can I transfer money into a MFCU account that I am not on?
• How do I change my email address in home banking and Bill Payment?

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BILL PAY ONLINE 11

• Are there any types of payments I can't make?
• Bill Payment- What do I do if Payment is not received by the payee?
• Can I change a Payment Category in Online Bill Pay?
• Can I create an Online Bill Pay Report?
• Can I edit an online bill pay Memo for a Payee?

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DEBIT REWARDS 1

• If I have more than one account will I see the same Debit Rewards on both accounts?

MONEY MANAGEMENT 1

• What can Money Management do for me?

MOVE MONEY EXTERNAL TRANSFERS AND ZELLE 9

• Can I cancel an External Transfer Between My Accounts?
• Can I send money internationally using Send Money?
• How do I activate an external account?
• How do I change my email address in Send Money?
• How do I get unrestricted or unsuspended in Send Money?

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PRODUCT FUNCTIONALITY 1

• Why can't I see all my accounts using a single log in information?

BROWSER SETTINGS 1

• How do I know if my browser will work with MFCU @ Home?

SECURITY 4

• I keep registering my computer, but am required to receive codes, why?
• This is my account why am I forced to have your security measures if I don’t want them?
• What is Multifactor Authenication?
• What is data encryption and how does it keep my personal information safe when online?

TIPS 2

• Can I rename my shares?
• How do I update Security information in MFCU at Home

TROUBLESHOOTING 2

• I have an error what now?
• What information do I give representatives when having issues?

ESTATEMENTS 3

• Where can I find my 1099-INT online?
• How do I enroll in eStatements?
• How many months can I view my statements online?

MARINE FCU INFORMATION 3

• What is shared branching?
• What is MFCU's mailing Address?
• What is the fax number for the credit union?

ABA ROUTING NUMBER 2

• What is MFCU's routing number
• What is the ABA routing number for Marine FCU?

CAREER OPPORTUNITIES 2

• Is my application for employment still active?
• Where can I get an application for employment with Marine FCU?

LOCATIONS, HOURS, AND TELEPHONE NUMBERS 0

MOBILE ACCOUNT ACCESS 2

• How do I fix "Inactive Account" when I receive a text message?
• Is there a limit amount we can transfer using mobile?

SERVICE FEES 2

• What is a Bad Address Fee?
• What are Courtesy Pay Fees?

[TERMS & CONDITIONS OR DISCLOSURES] 2

• Where can I read the disclosures?
• Funds Availability