Marine Federal Credit Union

ONLINE BANKING 11

• Can I add another MFCU account to my Home Banking?
• How can I process a transfer to another institution?
• How do I use eCheck?
• How can I transfer money into a MFCU account that I am not on?
• How do I change my email address in home banking and Bill Payment?

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BILL PAY ONLINE 11

• Are there any types of payments I can't make?
• Bill Payment- What do I do if Payment is not received by the payee?
• Can I change a Payment Category in Online Bill Pay?
• Can I create an Online Bill Pay Report?
• Can I edit an online bill pay Memo for a Payee?

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DEBIT REWARDS 1

• If I have more than one account will I see the same Debit Rewards on both accounts?

MONEY MANAGEMENT 1

• What can Money Management do for me?

MOVE MONEY EXTERNAL TRANSFERS AND ZELLE 9

• Can I cancel an External Transfer Between My Accounts?
• Can I send money internationally using Send Money?
• How do I activate an external account?
• How do I change my email address in Send Money?
• How do I get unrestricted or unsuspended in Send Money?

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PRODUCT FUNCTIONALITY 1

• Why can't I see all my accounts using a single log in information?

BROWSER SETTINGS 1

• How do I know if my browser will work with MFCU @ Home?

SECURITY 4

• I keep registering my computer, but am required to receive codes, why?
• This is my account why am I forced to have your security measures if I don’t want them?
• What is Multifactor Authenication?
• What is data encryption and how does it keep my personal information safe when online?

TIPS 2

• Can I rename my shares?
• How do I update Security information in MFCU at Home

TROUBLESHOOTING 2

• I have an error what now?
• What information do I give representatives when having issues?

ESTATEMENTS 3

• Where can I find my 1099-INT online?
• How do I enroll in eStatements?
• How many months can I view my statements online?